How to Fix Zoom Error Code 10002




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What is Zoom Update Error Code 10002

If you encounter difficulties downloading the Zoom application, there could be various reasons for it. It's worth noting that such issues are not uncommon, and Zoom's support website includes different error codes to help users who struggle with them.

Zoom update error code 10002 is an error that can occur when trying to install or update the Zoom application on your device. This error can result from various scenarios such as a broken source link of the Zoom installer package, antivirus software quarantining files that have been downloaded by the Zoom installer, and macOS desktop client failing to perform an auto-update.

Scenarios That Cause the Occurrence of This Error

These scenarios include:

Broken Source Link

The source link of the Zoom installer package may be broken, which could prevent the application from being downloaded correctly. A broken source link can occur due to various reasons such as network issues or server problems.

Antivirus Software

Antivirus software is designed to protect your device from malicious software. However, sometimes it can falsely detect files that have been downloaded by the Zoom installer as a threat and quarantine them. This can cause Zoom installation error code 10002.

macOS Auto-Update Failure

If your macOS desktop client fails to perform an auto-update, it can cause Zoom installation error code 10002. This issue can arise due to various reasons, such as inadequate disk space, outdated software, or incorrect system settings.

It's essential to identify the root cause of Zoom installation error code 10002 to resolve the issue effectively.

Uninstall and Reinstall Zoom

To fix this issue, you must reinstall Zoom.

In the Windows search bar, search for "Control Panel."

Click the Control Panel.

If Control Panel is set to Category view, click Uninstall a Program. Alternatively, if View by is set to Large or Small icons, click Programs and Features.

Select Zoom in the programs list, then click Uninstall.

If prompted "Are you sure you want to uninstall Zoom?", click Yes.

Once completed, download and reinstall Zoom.

If the issue persists, perform the following steps:

Go to C:/Users/Username/AppData/Roaming/Zoom, locate the installer.txt file, then copy it.

Submit a request to Zoom Support and attach the installer.txt file.

Check If Your Anti-Virus Software Is Blocking the Installation

The anti-virus software on the device can block the installation of the apps that deem suspicious.

If you are facing an issue with installing Zoom, it is possible that the anti-virus software is blocking the process.

You can check this by checking the list of websites and apps blocked by the antivirus. If you find Zoom on the list, remove it.

Also, add the platform to the list of exceptions for the anti-virus. The platform will be excluded from the processes of the software.

Fix the macOS Desktop Client Auto-Update Issue

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. 

Install the Latest Version of the Zoom Desktop Client

To resolve the issue, visit the Zoom download center and manually install the newest version of the desktop client. 

Note: IT deployments using a .plist file are unaffected.

Enable the Zoom Toggle on the Login Items List

For a temporary workaround, you can run the following command to manually turn the ZoomDaemon on:

sudo launchctl load -w /Library/LaunchDaemons/us.zoom.ZoomDaemon.plist


When this restarts, it follows the “login items” settings; so the next auto-update may not work.

Manual download/install also works as it contains load cmd.

To resolve this issue, on the Login Items list, ensure that you click the Zoom toggle to enable it.


We hope that the above steps can help you solve the Zoom update error code 10002! If you want a smooth and seamless Zoom meeting experience while reducing noise and echoes, then a product to help is essential. Whether it's the annoying echo caused by office glass walls or the distracting sounds of typing and air conditioning, the Nearity A21S conference speakermic has got you covered!

Our next generation deeplearning algorithms noise cancellation automatically reduces more than 300 common conference room noises including keyboard sounds, footsteps, air conditioning noise, and more. Your voice will remain clear in any size meeting room with daisy-chained speakerphones extending the voice capture range. With full-duplex technology, the A21S allows both sides of the conversation to speak and be heard at the same time. This ensures that conversations flow naturally, making it easier to collaborate and communicate effectively. Wish you a smoother and more enjoyable video conferencing experience!

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