1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Return requests will be assessed and processed by our customer support team. However, we wish you could contact us first if you have any questions or problems using our products. We will be so pleased to hear from you and it will give us constant courage to improve our products and service. Each year we extend our normal 30-day return policy on holidays so that during the holiday, any gift item purchased from November 15 - to December 23 can be returned for any reason until January 31 of the following year.
2. If it's over 30 days, you could contact our Amazon service team first. Please describe the exact problem you encounter while using this process will be better with photos or videos proof. If they do not reply to you in time, you can turn to us for help. We will respond to you within 24 hours. Our Amazon service team and we are committed to solving the problems you met.
3. Returned products must be kept in their original packaging with all included accessories. If the above requirements are not met, the returned product will not be accepted.
4. You can also cancel the purchase of items within 14 days. You can send us an order cancellation request on Amazon. If the product has been shipped out, the shipping cost of the return will be borne by the buyer and the shipping cost of the original purchase will not be refunded.
5. If the product you are returning was purchased using a discount or promotion, you will be refunded the amount you paid after discount have been deducted.
6. If you would like to exchange/replace a product, you must return the unwanted product for a refund and place a new order for the product you would like.
7. For your security, the refund will be issued via the original payment method and to the original account, you used when placing the order. Depending on the payment method and bank, the refund may take up to 5 - 10 business days to be processed and sent.
Working Hours: Mon - Fri 9 AM - 6 PM PST (Extra shifts may be available during public holidays). If you leave us a message after our working hours, we will reply to you as soon as possible within 24 hours.
We want you to have a positive experience every time you shop with us. Never hesitate to contact us!